Last Updated: May 20, 2026

Responsible Use of Navigent

Navigent is a B2B sales research and message-drafting workspace. We help you find relevant accounts, understand buyer context, and generate personalized email and LinkedIn drafts. We do not replace your compliance obligations. This page sets out where Navigent's responsibility ends and yours begins, and what we do on our side to support responsible prospecting.

1. What Navigent is

Navigent is a workspace that combines four things: a verified B2B contact database, account research, AI-generated personalized message drafts, and a unified inbox with reply drafting. The product is designed around the principle that the user decides who is contacted, on what channel, with what content, and when a message is sent. Manual review is the default for every send. Optional per-step auto-approval is available, but the user opts in explicitly and only where local rules permit.

2. What Navigent is not

Navigent is not:

• A consent provider. We do not collect or transfer consent for you to email or message a given individual. Lawful basis for contacting any recipient remains your responsibility.
• A spam tool. We do not support bulk untargeted sending. Sender pacing limits, manual review by default, suppression lists, and audit logs are built in to make undirected mass-blast workflows inconvenient on purpose.
• A B2C marketing platform. Navigent processes B2B contact data only (work emails, professional roles, company firmographics). We do not support consumer marketing channels.

3. Your responsibility as the data controller

When you upload contacts, configure a sequence, or approve a send, you act as the data controller for that outreach. That means you are responsible for:

• Lawful basis.Ensuring you have a lawful basis to contact the recipient under the rules of the jurisdiction in which you and the recipient are located. In the EU, this is typically legitimate interest under GDPR Art. 6(1)(f), subject to a balancing test you can document. Some member states impose stricter national rules (e.g. Denmark's spam prohibition under Markedsføringsloven § 10, Germany's UWG § 7) that may require prior consent for B2B cold outreach in specific contexts. Consult local guidance.
• Channel choice.Choosing channels that are appropriate and permitted in your recipient's jurisdiction.
• Message content. Reviewing every draft Navigent prepares for you, removing or rewriting anything that is misleading, deceptive, or non-compliant with applicable advertising and marketing law.
• Opt-out handling. Responding to and honoring opt-out requests from recipients within the timeframes required by applicable law. Navigent maintains a per-organization suppression list to help, but the duty to act on opt-outs is yours.
• Record-keeping. Maintaining records of your lawful basis, source of contact data, and consent or balancing analyses where required.

4. What Navigent provides to support responsible use

• Manual approval by default. Every AI-drafted message lands in your queue for one-click approval or editing. Auto- approval is opt-in per step.
• Suppression lists. A per-organization suppression list ensures opted-out recipients are excluded from future searches and sequences.
• Audit logs. Every send, every approval, every list edit, and every contact view is logged for your records and for regulator-facing accountability.
• Sender pacing controls. Per-channel daily limits, per-sender rotation, and quiet-hour windows reduce the chance that outreach reads as spam.
• Data residency and processing safeguards. Hosted in the EU (Frankfurt), processed under our standard Data Processing Agreement, with full transparency about how we got your data.
• Channel restrictions. We focus on Email and LinkedIn as supported public outreach channels. We do not provide tooling for SMS, WhatsApp, or Instagram cold outreach via the marketing site because the legal regimes around those channels differ sharply by jurisdiction and concentrate compliance risk in ways that should be evaluated separately.

5. What you may not do with Navigent

The following uses violate our Acceptable Use Policy and may result in account suspension:

• Sending without a lawful basis for the recipient's jurisdiction.
• Targeting consumer (B2C) email addresses, personal phone numbers, or personal social-media accounts that you have not been explicitly invited to contact.
• Ignoring opt-out requests or removing recipients from our suppression list after they have opted out.
• Generating misleading, fraudulent, deceptive, or impersonating content; sending phishing, malware, or unsolicited promotional mailings disguised as personal correspondence.
• Scraping LinkedIn, Instagram, WhatsApp, or other platforms in violation of their terms of service or applicable computer-misuse law.

6. Reporting concerns

If you believe a Navigent customer is using our service in violation of this Responsible Use policy, our Acceptable Use Policy, or applicable law, contact us at abuse@navigent.io. We investigate every report and may suspend offending accounts pending review.

7. Changes to this policy

We may update this Responsible Use policy from time to time as our product, the regulatory landscape, or industry norms evolve. Material changes will be notified to active customers by email or in-app notice. The current version, the date of last update, and a change log are always available on this page.

This page is informational and does not constitute legal advice. For advice specific to your circumstances, consult qualified legal counsel in the jurisdictions you operate in.