Last Updated: May 10, 2026

Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Navigent.io ApS(CVR: 46285395), with registered address at Nørre Voldgade 70, 1358 København K, Denmark ("Navigent", "we", "us", or "our"). By accessing or using the Navigent platform at navigent.io(the "Service"), you agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE. YOUR USE OF THE SERVICE CONSTITUTES ACCEPTANCE OF THESE TERMS.

1. Definitions

• "Service" means the Navigent web application, APIs, and related infrastructure for revenue operations, email outreach, and lead management.
• "Customer" means the legal entity or individual that creates an account and subscribes to the Service.
• "Customer Data" means any data, content, or materials uploaded, submitted, or transmitted by Customer through the Service.
• "Credits" means prepaid units that may be consumed for AI processing, email enrichment, or other metered features within the Service.
• "Campaign" means any email sequence, outreach workflow, or automated communication created and sent by Customer using the Service.
• "AUP" or "Acceptable Use Policy" means the document available at navigent.io/legal/aup, which forms part of these Terms by reference.
• "Prospect Data" means business contact data made available to Customer through the Service, sourced from third-party data providers and enriched by Navigent.

2. Eligibility & Account

The Service is a business-to-business ("B2B") platform. By registering, you represent and warrant that: (a) you are at least 18 years of age; (b) you are acting on behalf of a legitimate business entity; (c) you have the authority to bind that entity to these Terms; and (d) all registration information is accurate and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Subscription, Billing & No-Refund Policy

3.1 Subscription

Access to the Service is provided on a subscription basis. Subscriptions are billed in advance on a monthly or annual cycle. Pricing is available on our website and may be updated with 30 days' notice.

3.2 Free Trial and Auto-Renewal

When you start a free trial of a paid plan, you provide payment details and explicitly authorise auto-renewal. At the end of the trial period (currently 3 days), your card will be automatically charged the subscription price for the plan you selected. The subscription will then renew automatically at the end of each subsequent billing cycle (monthly or annual, depending on your selection) until you cancel.

You can cancel anytime before the trial ends from your Settings page or via the link in the trial-started confirmation email. Cancellation during the trial takes effect immediately and prevents the auto-charge.

3.3 Right of Withdrawal (Consumer Notice)

Under EU consumer law, you normally have 14 days to withdraw from a digital service contract. By starting the free trial and accessing the Service immediately, you consent to the Service being delivered before the withdrawal period ends and you agree to waive your right of withdrawal under Forbrugeraftaleloven § 18 stk. 2 nr. 13 (Danish Consumer Contracts Act). For B2B customers, the consumer-protection withdrawal rights do not apply by statute and are likewise expressly waived.

3.4 ALL SALES ARE FINAL, NO REFUNDS

ALL SUBSCRIPTION FEES AND ADD-ON PACK PURCHASES ARE NON-REFUNDABLE. NO REFUNDS, CREDITS, OR EXCHANGES WILL BE ISSUED UNDER ANY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO: DISSATISFACTION WITH THE SERVICE, FAILURE TO USE THE SERVICE, DOWNGRADE OR CANCELLATION OF A SUBSCRIPTION, UNUSED COUNTER ALLOTMENTS, OR ACCOUNT TERMINATION.

To avoid future charges, cancel your subscription before its renewal date in your Settings page.

3.5 Counter Allotments and Add-on Packs

Each plan grants a recurring monthly allotment of three independent counters (lead unlocks, phone reveals, Smart Chat messages). Counters are non-transferable, non-refundable, and reset at the start of each billing cycle. Unused counter allotments carry no cash value and do not roll over unless stated in your plan. Add-on packs are one-time purchases that grant additional counter units on top of the plan allotment; add-on units accumulate but, like plan allotments, are non-refundable.

3.6 Cancellation

You may cancel your subscription at any time. For paid (post-trial) subscriptions, cancellation takes effect at the end of the current billing period; no pro-rata refunds will be issued for the remaining time. For trialing subscriptions, cancellation takes effect immediately and the auto-charge does not occur.

3.7 Billing Concerns

If you have a billing concern, contact us at info@navigent.io within 14 days of the disputed charge before initiating a chargeback. We may resolve billing concerns at our discretion. Initiating a chargeback without first contacting us may result in immediate account termination.

4. Acceptable Use Policy & Anti-Spam

4.1 Roles in Sending

Navigent provides the platform and infrastructure used by Customer to compose, schedule, and dispatch email Campaigns. Customer is the sender of record and the originator of all Campaigns. Customer determines recipients, content, timing, and legal basis. Navigent acts as Data Processor for Customer in respect of the sending activity, in accordance with the DPA.

4.2 Compliance with Anti-Spam Laws

By using the Service, you represent, warrant, and covenant that all Campaigns comply with all applicable laws and regulations, including without limitation:

• CAN-SPAM Act (United States), including accurate header information, non-deceptive subject lines, and functional unsubscribe mechanisms.
• General Data Protection Regulation (GDPR) (EU/EEA), including lawful basis for processing (Article 6), transparency obligations, and data subject rights.
• Privacy and Electronic Communications Regulations (PECR) (United Kingdom).
• Canada's Anti-Spam Legislation (CASL).
• Any other applicable national or international anti-spam, privacy, or electronic communications law.

4.3 Lawful Basis for Outreach

Customer represents and warrants that, for every recipient of every Campaign:

• (a) Customer has identified a valid lawful basis under GDPR Art. 6 (typically legitimate interest) and, where applicable, complies with national ePrivacy implementations including the Danish Markedsføringslov §10, German UWG §7, and equivalent laws in other jurisdictions Customer sends to;
• (b) Customer has documented this basis (e.g., a Legitimate Interest Assessment) and can produce it on request;
• (c) Customer honors opt-out requests within 72 hours and does not re-contact recipients who have objected;
• (d) Customer is responsible for any direct marketing law compliance in jurisdictions where prior consent is required for B2B email.

4.4 Prohibited Conduct

You shall NOT use the Service to:

• Send unsolicited bulk email ("spam") without a lawful basis for each recipient.
• Send messages with deceptive headers, misleading subject lines, or forged identities.
• Harvest, scrape, or purchase email addresses for the purpose of unsolicited contact.
• Send content that is unlawful, defamatory, threatening, harassing, or obscene.
• Attempt to circumvent sending limits, abuse detection, or any security measure.
• Use the Service in any way that could damage Navigent's reputation or deliverability infrastructure.
• Permanently store Prospect Data accessed through the Service. Customer may temporarily retain Prospect Data only for active campaign use and must delete it no later than 90 days from the date it was first made available, in line with Navigent's upstream data supply obligations.
• Use the Service for outreach to consumers (B2C). The Service is intended exclusively for B2B contact.
• Reverse-engineer, scrape, or systematically extract data from the Navigent platform itself.
• Export, copy, or transfer Prospect Data to third-party systems for the purpose of permanent storage or building a parallel database. Customer may export data solely for use within Customer's own outreach workflow, subject to the 90-day retention limit.

4.5 Enforcement

Violation of this Acceptable Use Policy will result in immediate suspension or termination of your account without prior notice and without refund. We reserve the right to report violations to relevant authorities. Navigent actively monitors abuse signals, including bounce rates, spam complaints, and blacklist reports.

4.6 Acceptable Use Policy

Use of the Service is also governed by the Navigent Acceptable Use Policy, available at navigent.io/legal/aup. The AUP forms part of these Terms by reference. In case of conflict, the more restrictive provision applies.

5. Intellectual Property

The Service, including all software, algorithms, designs, documentation, and trademarks, is the exclusive property of Navigent.io ApS. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for the duration of your subscription.

You retain all rights to your Customer Data. By uploading Customer Data to the Service, you grant Navigent a limited license to process such data solely for the purpose of providing the Service.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAVIGENT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO NAVIGENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL NAVIGENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION: LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, REPUTATIONAL DAMAGE, FINES IMPOSED BY REGULATORS, OR DAMAGES ARISING FROM EMAIL CAMPAIGNS SENT BY THE CUSTOMER, REGARDLESS OF WHETHER NAVIGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This limitation of liability applies to all claims, whether based on contract, tort (including negligence), strict liability, or any other legal theory.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Navigent does not warrant that the Service will be uninterrupted, error-free, or secure. Navigent does not warrant the accuracy, reliability, or completeness of any AI-generated content, lead data, or analytics provided through the Service.

8. Indemnification

You shall indemnify, defend, and hold harmless Navigent, its owner, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service, including any Campaigns sent through the Service.
• Any violation or alleged violation of anti-spam laws, data protection regulations, or other applicable laws resulting from your Campaigns.
• Any fines, penalties, or regulatory actions imposed on Navigent as a result of your actions or Customer Data.
• Your breach of these Terms or any representation or warranty herein.
• Any third-party claim arising from the content of your Campaigns or your use of Customer Data.

This indemnification obligation shall survive the termination or expiration of these Terms.

9. Data Processing

Personal data processing under these Terms is governed by the Privacy Policy and the Data Processing Agreement (DPA). Navigent acts as independent Data Controller for prospect data sourcing and enrichment, and as Data Processor for Customer's Campaign sending activity. Both roles are described in the Privacy Policy and DPA.

10. Term & Termination

These Terms are effective from the date you first access the Service and continue until terminated. Navigent may terminate or suspend your account immediately, without prior notice or liability, for any breach of these Terms or for any reason at our sole discretion.

Upon termination: (a) all licenses granted herein terminate; (b) you must cease all use of the Service; (c) no refund will be issued; and (d) Navigent may delete your Customer Data after a reasonable retention period (up to 90 days) to allow for data export.

11. Modifications

Navigent reserves the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Denmark, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of Byretten i København (Copenhagen City Court), Denmark.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, Acceptable Use Policy, and any Order Form or subscription confirmation, constitute the entire agreement between you and Navigent with respect to the Service.

15. No Authority to Modify Terms

No employee, independent contractor, agent, or representative of Navigent has the authority to alter, modify, or waive any provision of these Terms, nor to make any binding representations, guarantees, or warranties regarding the Service outside of what is expressly stated in these Terms.

16. Contact

For questions regarding these Terms, contact us at: