Multichannel sales sequences: one conversation across every channel.
Multichannel sales sequences coordinating email, LinkedIn, WhatsApp, Instagram, and SMS in one flow with a unified inbox and AI tone-tuned per channel and prospect.
5
Native channels
+47%
Reply rate lift
1
Unified inbox
100%
GDPR consent tracked
Multichannel sequences across five channels in one unified flow.
Email, LinkedIn, WhatsApp, Instagram, and SMS in one sequence builder. Reply rates climb 3.2x when buyers see you on the channel they actually use.
Run email (Gmail, Google Workspace, Outlook, IMAP), LinkedIn (invites, DMs, profile views, post likes), WhatsApp Business, Instagram DMs, and SMS in one playbook.
Route to the next-best channel automatically based on past engagement, ICP score, and account profile signals scored in real time.
Triage every reply across all 5 channels in one unified inbox with AI intent labeling and one-click team assignment per reply.
Branch on If-Connected, If-Replied, and If-ICP: try email, then LinkedIn, then WhatsApp, with delays you set between every step.
Surface full conversation history per contact across channels so the next rep or SmartChat agent always starts with context.
Enforce opt-out tracking and regional consent rules per channel and per geography (EU, UK, US, APAC) automatically every send.
Tailor AI message tone to channel norms: short on SMS, conversational on WhatsApp, professional on LinkedIn, polished on email.
Respect per-channel pacing limits: LinkedIn 20 invites and 100 DMs per day, WhatsApp opt-in rules, SMS quiet hours by timezone.
Rotate across multiple LinkedIn seats, WhatsApp Business numbers, and email senders inside one sequence with reply isolation.
Sync to HubSpot, Salesforce, Pipedrive, Attio, and Close so every touch on every channel writes back to the contact timeline.
Lock data to EU or US residency with GDPR-compliant message storage and SOC 2 Type II audit posture on every paid plan default.
Lift reply rates 47% on average versus single-channel sequences with attribution per channel surfaced in the campaign dashboard.
Frequently asked questions
What does omnichannel mean in Navigent?
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Omnichannel means Email, LinkedIn, WhatsApp, Instagram, and SMS run inside one sequence with a unified inbox showing every reply across all 5 channels. You build one campaign instead of stitching together separate tools.
Which channels does Navigent omnichannel cover?
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Five channels: Email via Gmail or Outlook, LinkedIn via session-based connect, WhatsApp via the Meta Cloud API, Instagram DMs, and SMS via Twilio or built-in numbers. All five share one sender identity per prospect.
Is omnichannel outreach more effective than email-only in 2026?
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Yes. Internal Navigent benchmarks show omnichannel sequences hit 3.2x the reply rate of email-only sequences on cold B2B audiences. The biggest lift comes from adding LinkedIn connect plus WhatsApp follow-up.
Can I send WhatsApp messages from Navigent?
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Yes, through the official Meta Cloud API and approved Business Solution Providers, which keeps your account fully compliant and avoids ban risk. Template messages must be pre-approved by Meta, and session messages flow freely after a prospect replies.
Does Navigent rotate LinkedIn accounts for omnichannel sends?
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Yes. Multi-account rotation distributes LinkedIn actions across up to 10 connected accounts on Pro and unlimited on Agency, staying within safe weekly limits of 80 invites and 100 messages per account.
Can I reply to all 5 channels from one inbox?
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Yes. The unified inbox aggregates Email, LinkedIn, WhatsApp, Instagram, and SMS conversations in a single threaded view, sorted by hottest reply first. SmartChat can auto-handle replies on any of the 5 channels.
What's the difference between omnichannel and multichannel in 2026?
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Multichannel means sending on multiple channels separately, while omnichannel means the channels share context, sender identity, and a unified inbox per prospect. Navigent is true omnichannel, so a prospect who replies on LinkedIn auto-stops the email branch.
Is Navigent omnichannel suitable for agencies?
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Yes. The Agency plan at $499 per month flat includes unlimited client workspaces with separate channel inboxes and branded reports, which is built for outbound agencies running omnichannel for multiple clients.
Run 5 channels from one inbox, starting today.
Plug in email, LinkedIn, WhatsApp, Instagram, and SMS in under 10 minutes and reply from one unified inbox. 14-day free trial, no credit card, $99/mo when you upgrade.