AI sales workspace that drafts personalized replies for your one-click approval.
AI sales workspace that reads every reply, drafts a personalized response, handles objections and surfaces meeting suggestions for your approval. Trained on your knowledge base, pricing and brand voice with full audit logs.
24/7
Always-on AI sales workspace
<60s
Avg reply time
92%
Qualification accuracy
20+
Languages supported
AI sales workspace that drafts replies and queues meeting suggestions.
SmartChat drafts 80% of inbound replies in your brand voice and surfaces meeting suggestions for your approval. Draft-only mode is the default; flip on per-account auto-approve when you trust the draft.
Train SmartChat on your knowledge base, pricing docs, case studies and brand voice in under 30 minutes, no prompt engineering required.
Draft replies to objections, follow-ups and FAQ-style questions across email and LinkedIn DMs in under 60 seconds per reply, queued for your one-click approval.
Suggest meeting times against Google Calendar, Outlook, Calendly, or Cal.com with full timezone handling, then send the invite once you approve.
Hand off to a human rep the moment intent crosses a threshold you define, with full context (thread, ICP score, signals) passed over.
Default to draft-only mode that lets you review every reply before it sends; opt in to auto-approve per account once the drafts earn your trust.
Block any draft containing pricing, legal, or competitive claims you have not pre-approved with quality guardrails on every reply.
Log every conversation, decision, draft and escalation in a full audit trail, exportable for compliance and coaching review.
Draft in 20+ languages with native idioms, not translated English, so EU and APAC prospects feel local on every send and channel.
Sync to HubSpot, Salesforce, Pipedrive, Attio and Close so every SmartChat interaction lands on the contact timeline within seconds.
Prioritize top-decile accounts via ICP scoring on inbound replies and route them to the right human rep first on every channel.
Qualify leads at 92% accuracy versus a human SDR baseline, with hand-off triggered on score, intent, or specific keyword matches.
Ship SOC 2 Type II ready and GDPR aligned with EU and US data residency for every prompt, completion and reply logged.
Frequently asked questions
What is Navigent SmartChat?
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SmartChat is an AI sales workspace that reads inbox replies across Email and LinkedIn, drafts on-brand responses, handles objections and queues meeting suggestions directly from the conversation. Draft-only mode is the default inside your unified inbox.
Can SmartChat book meetings without human approval?
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Draft-only mode is the default: every reply and meeting suggestion waits for your one-click approval. Opt-in per-account auto-approve is available when you trust a specific account's drafts; it never applies globally without you turning it on.
How does SmartChat handle objections?
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SmartChat is trained on your sales playbook, ICP and past won deals, so it drafts replies to common objections like price, timing and competitor comparisons using your actual messaging. It escalates to a human if confidence drops below the configured threshold.
Which AI model powers SmartChat in 2026?
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SmartChat uses a tuned mix of Claude and GPT class models, automatically routing each draft to the model that scores highest on tone match and intent classification for that channel. Model routing is invisible to the user.
Does SmartChat work across Navigent's channels?
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Yes. SmartChat drafts replies for Email and LinkedIn from the same unified inbox, matching tone per channel (polished on email, professional on LinkedIn).
Can SmartChat detect not interested replies and unsubscribe them?
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Yes. SmartChat classifies every reply as positive, neutral, objection, referral, unsubscribe, or out of office and auto-suppresses negative replies from the entire account across future campaigns.
What's the difference between SmartChat and a regular chatbot?
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A chatbot answers website visitors using preset flows, while SmartChat is an AI sales workspace that runs inside your outbound inbox, drafting replies for Email and LinkedIn prospects and proposing meeting times. SmartChat has full context of the campaign, prospect and ICP score.
Is SmartChat included on all Navigent plans?
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SmartChat is included on Pro at $249 per month and Agency at $499 per month with no per-message fees. Solo at $99 per month gets SmartChat in draft-only mode with full reply assist.
Draft replies, qualify and queue meeting suggestions in 15 minutes flat.
Connect your inbox and let SmartChat draft replies, score ICP fit and propose meeting times for your approval. 14-day free trial, no credit card, $99/mo when you upgrade.