AI SDR that books qualified meetings around the clock.
AI SDR software that reads every reply, handles objections, books meetings 24/7, trained on your knowledge base, pricing, and brand voice with full audit logs and human hand-off.
24/7
Always-on AI SDR
<60s
Avg reply time
92%
Qualification accuracy
20+
Languages supported
AI SDR that replies, qualifies, and books meetings 24/7.
SmartChat handles 80% of inbound replies in your brand voice, books calendar slots, and escalates to a human the moment a deal needs one.
Train SmartChat on your knowledge base, pricing docs, case studies, and brand voice in under 30 minutes, no prompt engineering required.
Handle objections, follow-ups, and FAQ-style questions across email, LinkedIn DMs, WhatsApp, Instagram, and SMS in under 60 seconds per reply.
Book meetings directly into Google Calendar, Outlook, Calendly, or Cal.com with full timezone handling, reschedule flows, and round-robin.
Hand off to a human rep the moment intent crosses a threshold you define, with full context (thread, ICP score, signals) passed over.
Run approval mode that lets you review every draft before it queues, until you fully trust the agent to send autonomously per campaign.
Block any message containing pricing, legal, or competitive claims you have not pre-approved with quality guardrails on every reply.
Log every conversation, decision, booking, and escalation in a full audit trail, exportable for compliance and coaching review.
Reply in 20+ languages with native idioms, not translated English, so EU and APAC prospects feel local on every send and channel.
Sync to HubSpot, Salesforce, Pipedrive, Attio, and Close so every SmartChat interaction lands on the contact timeline within seconds.
Prioritize top-decile accounts via ICP scoring on inbound replies and route them to the right human rep first on every channel.
Qualify leads at 92% accuracy versus a human SDR baseline, with hand-off triggered on score, intent, or specific keyword matches.
Ship SOC 2 Type II ready and GDPR aligned with EU and US data residency for every prompt, completion, and reply logged.
Frequently asked questions
What is Navigent SmartChat?
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SmartChat is an AI SDR that reads inbox replies across all 5 channels, drafts on-brand responses, handles objections, and books meetings directly from the conversation. It runs 24/7 inside your unified inbox.
Can SmartChat book meetings without human approval?
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Yes, in full autopilot mode SmartChat books meetings into your connected calendar using your live availability and round-robin rules. You can also set it to draft-only mode, where every reply waits for one-click approval.
How does SmartChat handle objections?
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SmartChat is trained on your sales playbook, ICP, and past won deals, so it answers common objections like price, timing, and competitor comparisons using your actual messaging. It escalates to a human if confidence drops below the configured threshold.
Which AI model powers SmartChat in 2026?
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SmartChat uses a tuned mix of Claude and GPT class models, automatically routing each reply to the model that scores highest on tone match and intent classification for that channel. Model routing is invisible to the user.
Does SmartChat work across all 5 Navigent channels?
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Yes. SmartChat handles replies in Email, LinkedIn, WhatsApp, Instagram, and SMS from the same unified inbox, matching tone per channel (short and casual on WhatsApp, formal on email).
Can SmartChat detect not interested replies and unsubscribe them?
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Yes. SmartChat classifies every reply as positive, neutral, objection, referral, unsubscribe, or out of office, and auto-suppresses negative replies from the entire account across future campaigns.
What's the difference between SmartChat and a regular chatbot?
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A chatbot answers website visitors using preset flows, while SmartChat is an AI SDR that runs inside your outbound inbox, replying to cold prospects across 5 channels and booking meetings. SmartChat has full context of the campaign, prospect, and ICP score.
Is SmartChat included on all Navigent plans?
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SmartChat is included on Pro at $249 per month and Agency at $499 per month with no per-message fees. Solo at $99 per month gets SmartChat in draft-only mode with full reply assist.
Auto-reply, qualify, and book meetings in 15 minutes flat.
Connect your inbox and let SmartChat handle replies, ICP qualification, and calendar booking 24/7. 14-day free trial, no credit card, $99/mo when you upgrade.