Last Updated: May 6, 2026

Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of the Navigent platform operated by Navigent.io ApS (CVR: 46285395) at navigent.io(the "Service"). The AUP forms part of the Navigent Terms of Service by reference. Capitalised terms not defined here have the meaning given to them in the Terms of Service.

1. Purpose & Scope

This AUP sets out the rules that apply when you use the Service. It is designed to keep the platform safe, deliverable, and lawful for every Customer and for the recipients of Campaigns sent through the Service.

Violation of this AUP constitutes a material breach of the Terms of Service. In case of conflict between this AUP and the Terms of Service, the more restrictive provision applies.

2. Permitted Use

• B2B outreach only. The Service is intended exclusively for business-to-business communication with professional contacts at legitimate organisations.
• Hyper-personalised outreach.Use the Service for small-batch, high-relevance messages tailored to the recipient's role, company, and context.
• Customer is the sender. Customer must be the originator and sender of record for every message dispatched through the Service.

3. Prohibited Use, Volume & Behaviour

• No B2C outreach. Sending to consumer email addresses or to individuals in a personal (non-professional) capacity is prohibited.
• No high-volume sending. No bulk sending exceeding 100 emails per day per sending address without prior written approval from Navigent.
• No external lead lists.No purchase or upload of third-party lead lists outside the platform's verified data sources.
• No deception. No deceptive subject lines, sender names, or routing.
• Honour suppression. No use of the Service to send to recipients on Robinson lists, suppression lists, or who have previously opted out from any Campaign.
• No misrepresentation.No automated or AI-generated content that misrepresents the sender's identity, relationship to the recipient, or the nature of the message.

4. Prohibited Use, Legal Compliance

Customer must comply with all applicable direct marketing laws, including but not limited to:

• GDPR (Art. 6 lawful basis, Art. 14 transparency, Art. 21 right to object).
• Markedsføringsloven §10 (Denmark). Note that B2B email to Danish recipients generally requires prior consent or fits a narrow legitimate interest pathway.
• UWG §7 (Germany). Prior consent is typically required for B2B email.
• CAN-SPAM (United States). Accurate headers and a functional unsubscribe mechanism in every message.
• CASL (Canada).
• PECR (United Kingdom).

Customer must additionally:

• Maintain a documented Legitimate Interest Assessment per campaign or audience segment.
• Include a functional opt-out mechanism in every email and process opt-outs within 72 hours.
• Respond to data subject access requests within 30 days (Art. 12 GDPR).

5. Data Handling

• Prospect Data accessed via Navigent must NOT be permanently stored. Customer may cache for active campaign use, maximum 90 days.
• Customer must NOT export Prospect Data to build a parallel database, share with third parties, or resell.
• Customer must delete Prospect Data upon termination of subscription within 30 days.

6. Geographic Risk Notice

Customer acknowledges that several EU Member States (notably Denmark, Germany, Austria, Norway) require prior opt-in consent for B2B email under national ePrivacy implementations. The legitimate interest pathway under GDPR alone is not sufficient in these jurisdictions. Customer is solely responsible for compliance with local rules.

7. Enforcement

Navigent monitors abuse signals: bounce rates, spam complaints, blacklist appearances, opt-out rates, and manual reports.

• First-tier breach. Warning plus a 7-day cure period.
• Material breach. Spam complaints above 0.3%, bounce rate above 5%, or repeated unlawful targeting will result in immediate suspension without refund.
• Reportable conduct. Navigent may report serious violations to Datatilsynet, Forbrugerombudsmanden, or other relevant authorities.

8. Customer Attestations

On signup and on every material AUP update, Customer must re-affirm, via the Navigent onboarding flow:

• (a) Lawful basis attestation.
• (b) Data handling attestation.
• (c) Jurisdictional compliance attestation.

9. Updates

Navigent may update this AUP with 14 days' notice. Material updates will be communicated via email or in-app notification. Continued use of the Service after the effective date of any update constitutes acceptance of the revised AUP.

10. Contact

Report abuse, AUP violations, or data protection concerns to info@navigent.io.